LEGAL INFORMATION

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Mitti Craft House collects, uses, and safeguards the information you provide while using our website.

Last Updated: August 06, 2026

1. Information Collection & Use

Mitti Craft House collects information, such as your name and email address, when you (or other users) provide it to us while using our website or volunteer it through other forms of communication. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.

2. Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users' means of connection to our Site, such as the operating system, the Internet service providers utilized, and other similar information.

3. Purpose of Information Collection

The information we collect is used to fulfill your requests for our products and services, manage your account and preferences, evaluate the quality of our site, and find opportunities to improve. Specifically, we use it to:

  • Improve customer service: Helps us respond more effectively to your support requests.
  • Personalize user experience: Understand how Users as a group use the services provided on our Site.
  • Improve our Site: Optimize our website offerings based on feedback we receive from you.
  • Process transactions: Use information to fulfill orders. We do not share this with outside parties except as necessary to provide the service.
  • Administer promotions/features: Send Users information they agreed to receive about topics of interest.

4. Sharing of Information

We do not share, sell, or rent your personal identification information to other organizations, except in the following limited circumstances:

  • If Mitti Craft House is acquired by or merged with another company.
  • In order to comply with legal requirements, prevent suspected fraud, or protect user safety.
  • In order to work with service providers, such as payment processors or shipping partners.
  • There is a violation of our "Terms and Conditions."

5. Policy Updates

We may occasionally update our Privacy Policy. If significant changes are made, we will announce them on our website or post on our blog to inform you of the update.

6. Contacting Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

Sadhana Craft LLP
Unit No. 110, Ground Floor, LBS Municipal Lakshmi,
Napoo Road, Matunga CR, Mumbai - 400019,
Maharashtra, India.
Email: info@mitticrafthouse.com
Phone: +91 88987 27888